Frequently Asked Questions
Everything you need to know about your Chihiros experience.
What is the average shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on customs processing.
How can I track my package?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your materials sustainably sourced?
Chihiros Aquatic Studio is committed to ethical fashion; 80% of our current collection is made from organic cotton or recycled polyester to minimize our environmental footprint.